Project Dignity

Week Beginning 7th Nov

Create a good environment, give the right tools and treat people with respect, I believe people even socially and physically challenged will do well.

After the first month, I can see the changes in the working environment. There are good sign and there are bad ones.

The good sign is ownership. Give the people the owner to manage the stall the way they see first. Let them create the stall identity. With ownership comes motivation. I went out to buy some plants from Ikea and decorate the stalls. For stall One, flowers and figurine decoration for the Nasi Lemak stall starts appearing. Ownership starts with installing physical entities but motivation comes with verbal recognition. I praise and encourage the students a lot. Some of them are even working longer hours

The bad sign is the disagreement between the abled and disabled. The concept of having abled to work with the disabled is the foundation of Dignity Kitchen and as such matching them and getting them to work is critical and paramount to the success of the school. I match the Mother (abled) with the blind son. I matched the polio with the elderly (abled) and I matched the hearing impaired with the ex-prisoner (abled). The issue is raised with the remuneration they get. If the abled who work at a faster pace and gets the same money, is it fair the disabled who is slow and at time clumsy gets the same amount of money. Quarrels ensued. Initially I ignored it. Furthermore these disabled and disadvantaged do come with their own personal problems. Eventually things got very bad and I have to sit them down and explain the consequences of their dispute.......

On 11 Nov, the government agency recommended a mentally challenged young man to the school today and he is younger than I thought. He has cancer at a young age and has been operated several time. he jovial and has very good attitude, only problem is due to his many operations, his memory retention is low and that is a major problem. What can he do behind a hawker stall. Let him do something that is simple and repetitive and keep training him to do the same thing over and over again. I have my operation manager to thank for helping the mentally challenged boy. every morning for the first week, he put him to the same task of setting up the dessert stall and simplifying the process every day till the mentally challenged boy can do with instructions. When the setting up of the stall and closing the stall routine is settled by my operation manager, my task for the following weeks is to train him to serve the customers. It is done is six word posted behind him - SMILE, GLOVE, SCOOP, CLEAN, SERVE, SMILE. Repeated the same task over and over again and guess what he passed his basic food hygiene based on this six words.....

On 12/11 the first stall hits $100.

Today 15/11, we have full training force. Total 11 trainees - the ex-prisoner, the old man, the polio man, two deaf men, two blind, single mother, the graduate, one machinist and one mentally challenged

Project Dignity

Week of 1st Nov

A university graduate walk in and wanted to be trained as a hawker. He holds a degree in Engineering from a local University and wanted to start work immediately. 'Why?' the question that dawn on me. A graduate wants to be hawker. We spoke for a while and I guess has to do with a baby coming.

The first month is to get the food right and we tried. The food of the first stall has at least taste reasonable. It is nit perfect, I believe it can be better. Stall 2 is Ngoh Hiong. The business is no good. Need to get the crowd.

The idea of Lunch treat for the elderly was part of the initiatives of Project Dignity. I wanted Dignity Kitchen to serve and do good for as many people as possible. The idea was to invite all the elderly residing in old folks to come for lunch. There are two groups of elderly - One is those who are staying in old folks home and another is those who are in senior citizen activity center. I started with those in the senior citizen activity centre, they are more mobile. The Lunch Feast concept include a city tour. We will pick them up at 11.30 am, bring them for a tour of the city and then settle for lunch at Dignity Kitchen. Who pays? Well we will then look for individual to sponsor the outings. It does not cost a lot of money. For 30 elderly including lunch and a city tour is $360. How much does it cost to bring a smile for the elderly?? Not much.

We have other event to stimulate the sales like a Christmas flea market planned for Christmas, a school children holiday program called "working with the disabled" and even a tour of the history of Balestier by professional tour guide line up for the coming months. We needs the sales and as any startup enterprise you have to go out and create the sales.

There are nice people and there are not so nice people. I was pretty disgusted when I found Malaysian 50 cents coin in the cashier machine. For the Blind, the Singapore 50 cent coin is pretty similar to the Malaysian 50 cents coin. How could anyone cheat a Blind person??????

There was also the lady who scold the blind boy when he stretch out his hand in the wrong direction and drop the coins. She shouted "Are you Blind?".

Then here was the group of giggling school girls who find it funny that a Blind person is a cashier.......

Project Dignity

20th Oct

Let me explain the company logo. It comprise of actually two hands and three fingers. The logo is actually the working hands of three paraplegics. The left and right hands are the working hands of two very charming paraplegic ladies and the three yellow strokes are the three functioning from a quadplegics(if there is such a word) boy who uses the three fingers to do computer graphic work to earn his keeps. Remarkable people. All three are on these electric wheel chairs zoning all around the office. There do print on demand service provider.

Lesson here is - always have something tangible to remind you why you are doing business. In my case I use name card, logo and company naming. Some day in business you get good customers and someday in business you get the bad ones. When you go home, you feel like dropping the whole idea of enterprise but when you look at the name card, the logo etc, you realise that you have to do it all again the next day.

Week ending 28 October

This is a good week. Recruited a marketing staff (no experience especially a project like Dignity Kitchen), sorted out the issues of insurance (very critical), sorting out allowances/CPF issues and managing the initial conflict of the various students (my students come to Dignity Kitchen bringing along their problems)

This is a good week when we got visits from governmental agencies like Workforce Development Agency and non government agency like Sinda, CDC and CDAC and charities like Bizlink. The most surprising was a call from Unilever who is looking to help in some way. Need for further discussion with Unilever.